Security Compliance
Our Compliance, Your Safety
The core of Kenaray, Walker & Associates' debt collection practices is security and debt collection compliance. We focus on continuous improvements in our processes and are mindful of maintaining the highest levels of quality, security, and compliance.
Our Compliance Management Program has documented CFPB and FDCPA compliance policies and procedures that, through ongoing enforcement, ensure data and records are handled properly and within federal guidelines.
KWA has developed and implements a proactive approach to maintaining Consumer Protection in which our clients benefit from such as our innovative, compliant calling strategy that allows us to be successful.
The laws summarized below governs all debt collection agencies, such as Kenaray, Walker & Associates, helps protect consumers from wrongful acts, and are held in the highest regard and taken very seriously at KWA.
Under the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act), all those persons or providers covered under it are expected to refrain from engaging in unfair, deceptive, or abusive acts or practices (UDAAP).
The Equal Credit Opportunity Act (ECOA) makes it illegal for creditors to discriminate against those applying for credit on the basis of age, gender, race, color, marital status, religion, or country of origin, provided that the applicant has the capacity to contract.
Consumers are protected willful and/or negligent inclusion of inaccurate information in their credit reports by the Fair Credit Reporting Act (FCRA), Which ensures the accuracy, fairness, and privacy of consumer information recorded in the files of consumer reporting agencies.
The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from consumers.
Under the Gramm-Leach-Bliley Act (GLBA), financial institution must explain their information-sharing practices to their customers and must protect sensitive date.
Under US law, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides data privacy and security guidelines for the purpose of safeguarding medical information.
The Payment Card Industry Data Security Standard (PCI DSS) is meant to safeguard consumers from the possibility of credit card fraud by ensuring that all organizations that process, store, or transmit credit card information maintain a secure environment.
The Servicemembers Civil Relief Act (SCRA) was brought into effect to strengthen and facilitate national defense by affording servicemembers certain protections in civil actions. SCRA provides for the temporary suspension of judicial and administrative proceedings and transactions that may adversely affect servicemembers while they are on military duty, thus enabling servicemembers to focus their energy on the defense of the United States.
The Statement on Standards for Attestation Engagements no. 18 (SSAE 18) is an auditing standard, introduced by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA), for reporting on controls at service organizations.
Telephonic Solicitation and the use of automated telephone equipment are restricted under the terms of the Telephone Consumer Protection Act (TCPA).